DFCC Bank’s financial strength provides the foundation for sustainable lending, resilience, and long-term profitability

• Total income: LKR 97,282 Mn
• Total assets: LKR 858,240 Mn
• Profit before tax: LKR 15,582 Mn

Our investment in infrastructure and delivery channels enables efficient operations and seamless service delivery to customers

• Total banking outlets
• Total No. of ATMs/CDMs

Our people enable execution, customer experience, innovation , governance, and service excellence

• Total employees: 2500
• Female workforce: 45%
• Training and development investment: LKR 113.40 Mn
• Retention rate: 82%

Technology, innovation, process capability, and institutional knowledge enable customer-centric delivery and operational efficiency

• Investment in ICT and digital transformation
• Platform launches: DFCC ONE, iConnect 2.0
• Process automation initiatives
• Cybersecurity and resilience enhancements

DFCC Bank’s environmental performance and physical infrastructure enable responsible operations and sustainable service delivery Green finance portfolio: LKR 19.35 Bn

• Solar energy generation: 376,951 kWh
• Carbon footprint (Scope 1+2): 3,010.87 tCO₂e
• Property, plant and equipment upgrades: LKR 1,216.50 Mn
• Emission Intensity (Scope 1+2): 1,205 tCO₂e Per Employee

DFCC Bank’s partnerships, trust, and stakeholder relationships strengthen our ability to serve communities and the economy

• CSR investment: LKR 14 Mn
• Community programmes beneficiaries: 10,000+
• Business partnerships: 500+

Supporting SME growth, exports, tourism recovery, agribusiness productivity, and regional development. Improving access to finance and enabling productive credit.

Strengthening governance, compliance, and risk management. Maintaining capital adequacy and liquidity resilience. Enhancing customer protection and service standards.

Increasing climate-aligned finance. Supporting renewable energy, resource efficiency, and nature-positive initiatives. Aligning disclosures with emerging climate reporting requirements.

Increasing demand for convenience, speed, security, and omnichannel access. Rising expectations for seamless service and personalised engagement.

New skill requirements driven by digital banking, analytics, ESG, and risk. Strengthening leadership pipelines and employee well-being.

We accelerated digital banking and operational transformation to improve convenience, accessibility, and service quality. This included upgrades to customer-facing platforms, enhanced transaction journeys, improved security, and process automation to reduce turnaround times and strengthen compliance.

• DFCC ONE growth and feature expansion
• iConnect 2.0 enhancements for corporate clients
• Digital onboarding improvements
• Automation initiatives implemented
• Cyber resilience initiatives

We continued to strengthen our customer-first approach by improving service quality, responsiveness, and product relevance across Retail, SME, Corporate, and Development segments. Our focus was on faster service delivery, more personalised engagement, better financial solutions aligned to customer needs, and transparent communication and fair outcomes.

• Customer satisfaction
• Complaint resolution
• Launch of new products and customer programmes

DFCC Bank strengthened its visibility and credibility through responsible banking practices, consistent stakeholder engagement, recognition for sustainability leadership, and a stronger narrative of national contribution.

• Top 5 at Best Corporate Citizen Sustainability Awards 2025 (Green Financing Excellence)
• Two Gold + and two Merit awards at LankaPay Technnovation Awards 2025
• 4th Top Employer ranking for CIMA Members in 2025
• Multiple stakeholder engagement initiatives

As Sri Lanka’s development bank, DFCC continued to embed sustainability into strategy, risk, lending, operations, and stakeholder engagement. Our approach included scaling sustainable finance (renewables, efficiency, climate resilience), strengthening ESG screening and governance, supporting nature and biodiversity programmes, and building readiness for climate-related disclosure requirements.

• Sustainable finance disbursements: LKR 10.303 Bn
• Blue Bond issuance: LKR 3,000 Mn
• USD 12 Mn Symbiotics partnership for MSME renewable energy financing
• ESG screening coverage: 18.7% of new credit
• Safeguard the Sri Lankan Leopard campaign

We invested in employee engagement, leadership development, and capability building to support transformation and maintain organisational resilience

• Learning hours delivered: 102,160 hours
• Leadership programmes: 104 initiatives
• Female workforce: 45% (maintaining diversity commitment)

The Bank remained wellcapitalised and resilient, reinforcing trust among depositors, regulators, investors, and partners.

Customers benefited from more accessible and convenient banking, stronger service responsiveness, and improved digital engagement across urban and rural regions.

Investments in people and culture strengthened skill readiness, leadership depth, and retention, enabling DFCC to execute transformation with stability.

The Bank continued to support sustainable development through financing aligned to renewables, resource efficiency, climate resilience, and national sustainability priorities.

Through community programmes, financial inclusion initiatives, and stakeholder partnerships, DFCC strengthened livelihoods and expanded opportunity.